Your satisfaction is our goal

We strive for long-term and trusting relationships with each of our customers and are proud that the vast majority of our customers are very satisfied with the service provided by Raisin. Wherever people work, mistakes may happen. We will do everything in our power to correct mistakes quickly and to avoid them in the future. We appreciate your feedback and suggestions. To process your complaint as quickly and efficiently as possible, please contact us as follows:

How you can reach us:

+49 30 217 840 05
Mo – Fr, 08:30 a.m. – 04:30 p.m. (CET)
service@raisin.com

Our postal address:

Raisin
P.O. Box 13 01 51
13601 Berlin
Germany

What you can expect from us

We will deal with your complaint as quickly as possible and will work to resolve any issue on an individual basis. We would be pleased to discuss your request with you in person. In order to avoid misunderstandings and to be able to answer questions immediately, experience has shown that a direct discussion is best suited for this purpose. Of course we will confirm all information of our conversation afterwards by email, if requested.

If we need more time to respond, we will inform you accordingly. After we have reviewed your complaint, we will let you know if and how we can resolve your complaint.

Sometimes it takes a third party

Should we not be able to settle the issue completely, we will explain our point of view in detail. If we should not be able to offer you a satisfactory solution, you have the option to contact the appropriate authortiy with your complaint.

The European Commission has set up an Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. The ODR platform allows consumers in the EU to resolve disputes relating to online purchases of goods and services without going to court.